Customer Implementation Operations Specialist

MealSuite-posted about 12 hours ago

$50,000 - $56,000/Yr

Full-time • Entry Level

Hybrid • Dallas, TX

51-100 employees

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MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for a Customer Implementation Operations Specialist to join our Customer Experience team. Reporting to the Team Lead, Customer Implementation Operations, you’ll be assisting the project management team in keeping the queue flowing and aiding in setups and configurations of our hardware.

Manage project queues – manage the project queue by processing new account alerts and projects daily, ensuring timely project setup, accurate subscription workflows, and proper assignment of resources.
Collaborate cross-functionally – work closely with Trainers and Project coordinators to set up and configure Touch and POS modules as needed, as well as assisting with basic remote hardware setup for implementation projects as needed.
Keep documentation up to date – assist with creating and updating internal process documentation

I have knowledge of data analytics, project management, or both.
I gained my knowledge through 1+ years of direct experience in customer implementation within a SaaS environment or supporting a team in an admin role.
I have experience with CRM software, such as Salesforce or Planhat
I’m familiar with project management fundamentals and data analytics related to project management
I’m exceptional at processing high volumes of data with extremely high accuracy and urgency
I’m extra passionate working collaboratively with a diverse team to ensure seamless project implementation goals.
I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.

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