Customer Support / Front Office
About The Position
Overview Eagle Metalcraft in East Syracuse is seeking to hire a Front Office / Customer Support individual to join their team! Responsibilities Receives, processes, and maintains Manufacturing orders. Greets customers and visitors in a professional and friendly manner. Prepare business correspondence. Provide order entry support to sales. Provide back up and support to Sales personnel as needed. Learn and develop proficiency in all company systems, ERP, CRM. Answer multi-line phone system, responding to customer inquiries. Support Front Office Other duties / responsibilities assigned by management.
Requirements
- 1-3 years of experience in an administrative, customer service, or secretarial role.
- Overall professional demeanor with the ability to work well with others and greet others.
- Detail-oriented and meticulous with following through.
- Proficient in all aspects of Microsoft Office (MS Word, Excel, Outlook, and PowerPoint).
- Ability to work independently and efficiently in a fast-paced environment.
Nice To Haves
- MRP / ERP / CRM experience helpful.
Responsibilities
- Receives, processes, and maintains Manufacturing orders.
- Greets customers and visitors in a professional and friendly manner.
- Prepare business correspondence.
- Provide order entry support to sales.
- Provide back up and support to Sales personnel as needed.
- Learn and develop proficiency in all company systems, ERP, CRM.
- Answer multi-line phone system, responding to customer inquiries.
- Support Front Office
- Other duties / responsibilities assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
