Customer Support Executive
Citiair Travel•Iselin, NJ
1d
About The Position
Tech -savvy sales professionals who will understand customer travel needs, book flights at competitive prices, generate sales, and efficiently manage booking systems.
Requirements
- Proven experience in a sales -oriented role, preferably in travel
- Strong technical aptitude with ability to learn new software quickly
- Excellent negotiation and persuasion skills
- Target -driven mindset with talent for generating new sales leads
Responsibilities
- Engage with customers to understand travel requirements and preferences
- Research and book flights, accommodations, and travel services at optimal pricing
- Drive sales by effectively presenting travel options
- Issue tickets and manage amendments or cancellations
- Utilize booking systems (e.g., GDS) proficiently
- Follow up with customers to ensure satisfaction
- Process payments securely and handle sensitive information with discretion
- Provide comprehensive travel advice including visa and passport information
- Keep clients informed of any changes to travel plans
- Address and resolve customer complaints effectively
- Manage email correspondence with timely follow -ups
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Education Level
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