Executive Technical Support

Delek US • Brentwood, TN

2d • Onsite

About The Position

Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems. Typically resolves issues referred by help desk support.

Requirements

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years Experience in a related field (Required)
• No Licensure or Certification Required.
• Customer Service
• Communication
• Business Processes
• Computer Hardware Installation and Repair
• Computer Software Installation and Repair
• Documentation
• Problem Solving
• Relationship Management
• Influencing
• Software Product Knowledge
• Ability to lift up to 50 pounds, May need to help move equipment and work in small office spaces, May be required to work evenings and weekends, Some travel to off-site meetings may be required, Must be able to squat and stand repeatedly during workday

Responsibilities

• Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems
• Typically resolves issues referred by help desk support
• Provides support for special events, board meetings, large webinars, and associated technology needs
• Provides high-level technical support and advice to executives and other VIP user groups
• Provides after-hours and on-call support for executives which may include evenings and weekends
• Develops and maintains executive support documentation
• Possesses working knowledge across a wide range of technology platforms (Windows, MacOS, iOS and Android)

Benefits

• We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day one with a 30% premium rebate annually!
• We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep.
• Through our performance management program, you can earn additional annual incentives as you set and achieve goals.
• Our pay for performance culture motivates our employees to improve Delek’s year-over-year company, business unit, and individual results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level