MCC Technical Support

Global Crossing Airlines

3d

About The Position

The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact.

Requirements

• Airframe & Powerplant (A&P) Certificate or equivalent aviation maintenance background.
• Minimum 3 years’ experience in aircraft maintenance, technical operations, or MCC environment.
• Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems.
• Knowledge of chronic/repetitive defect tracking and engineering request processes.
• Excellent communication skills for coordination with crews, vendors, and internal departments.
• Ability to work under pressure in a high-paced operational environment.
• Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite.

Nice To Haves

• Previous experience in an MCC role for Part 121 or Part 135 operations.
• Experience with Airbus aircraft types.
• Familiarity with FAA regulations and reporting requirements.
• Multilingual communication skills (Spanish, French, etc.).

Responsibilities

• Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application.
• Provide technical guidance to flight techs and line maintenance during active operations.
• Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations.
• Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures.
• Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented.
• Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise.
• Assist MCC Controllers in developing action plans for unscheduled maintenance events.
• Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events.
• Ensure all maintenance actions meet FAA and company requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed