Customer Support Engineer I (Fixed Ops)

Tekion•Cincinnati, OH

21d

About The Position

We're looking for enthusiastic people who love challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Requirements

5+years of experience as an Application Support Engineer.
Experience in Fixed Operations in an automotive environment.
Previous experience in application, production or product support
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Ability to diagnose & address application issues
Candidate should be ready for rotational shift

Nice To Haves

Basic understanding of IoT and software – preferred
Knowledge of APIs and coding skills preferred.
Working knowledge of SQL,Mongo Databases & basic network configuration-desied

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ability to understand the application both functionally and technically
Refer to internal databases or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

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