GENERAL MOTORS FIXED OPS DIRECTOR

Hanania Automotive Group • Jacksonville, FL

2d

About The Position

The Fixed Ops Director provides leadership for all service operations, ensuring an exceptional customer experience while driving performance, efficiency, and profitability. This role is responsible for developing high-performing teams, optimizing workflow, and upholding the highest standards of integrity and customer care.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.
• Minimum of 5 years of progressive leadership experience in the automotive service industry.
• Demonstrated experience managing and developing service managers, technicians, and advisors.
• Strong background in training, performance management, and operational leadership.
• Experience leveraging software and data to drive customer retention and department growth.
• Valid Driver License
• Must pass pre-employment screening (background & hair follicle drug test)

Responsibilities

• Ensure every customer interaction reflects hospitality, professionalism, and the highest level of respect.
• Oversee the presentation of repair solutions to customers in a clear, transparent, and customer-focused manner.
• Direct and optimize overall service department workflow and productivity.
• Drive consistent, ethical sales of services while maintaining integrity and compliance.
• Promote a positive culture, accountability, and strong team environment.
• Communicate professionally to build and maintain long-term customer relationships.
• Develop, implement, and monitor monthly and annual departmental goals and performance metrics.
• Represent the organization with honesty, professionalism, and integrity at all times.
• Direct, coordinate, and support customer service initiatives and activities.
• Ensure all repairs and processes meet manufacturer, safety, and quality specifications.
• Provide leadership support to other departments and employees as needed.
• Perform other duties as assigned.

Benefits

• Performance-based commission structure and incentive opportunities
• Comprehensive benefits package, including health, dental, voluntary benefits, and retirement plans
• Ongoing training and development to support career growth
• A collaborative culture that values diversity, innovation, and leadership
• Access to a fleet of top-of-the-line vehicles
• Exclusive employee discounts on vehicle purchases, parts, and services

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees