IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon•Madison, WI

About The Position

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Requirements

High school or equivalent diploma
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
2+ years of troubleshooting in a multi-user high availability environment experience
1+ years of IT client, server, and network service delivery experience
2+ years of supporting and maintaining a corporate network environment experience
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Possess and maintain a current, valid Driver License

Nice To Haves

Bachelor's degree in IT, computer science or equivalent
Experience in IT client, server, and network service delivery
Experience in data center
Experience communicating technical concepts and processes using clear, simple language and visuals
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
Experience communicating technical details verbally and in writing
Experience working independently with minimal supervision, or 1+ years of Amazon experience

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
Casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

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