IT Support Engineer I , Ops Tech Solutions (OTS)

Amazon•Sparrows Point, MD

About The Position

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Requirements

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Valid driver's license and proof of insurance
2+ years of computer networking experience

Nice To Haves

Experience supporting video conference and teleconference equipment
Bachelor's degree in IT, computer science or equivalent
Experience communicating technical concepts and processes using clear, simple language and visuals
Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
Experience in data center design, construction, operations, or facility maintenance
Experience communicating technical details verbally and in writing
1+ years of Amazon experience, or experience working independently with minimal supervision

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies.
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
Casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

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