Customer Support Coordinator
About The Position
Customer Support Coordinator – Service & Parts Location: Menomonee Falls Pay: $31–$35 per hour Be the connection point that keeps everything moving. Caljan is looking for a Customer Support Coordinator to support customers, service teams, and internal operations. In this role, you’ll manage incoming requests, coordinate service work, and help drive parts and service solutions—all while delivering an excellent customer experience. Why Join Us? $31–$35/hour + full benefits (medical, dental, vision) 401(k) with company match Global company with growth opportunities Fast-paced, team-oriented environment Exposure to automation and industrial systems
Requirements
- Experience in customer support, inside sales, service coordination, or a related field (industrial, technical, or other transferable environments are welcome)
- Familiarity with ERP systems (Microsoft Dynamics AX or D365 preferred)
- Strong organization, multitasking, and communication skills
- Detail-oriented with a problem-solving mindset
- Comfortable working in a fast-moving environment
Responsibilities
- Act as the first point of contact for service and parts inquiries
- Coordinate work orders with technical teams, scheduling, and warehouse
- Create quotes, process orders, and follow up with customers
- Support sales of spare parts, upgrades, and service solutions
- Track orders, resolve issues, and maintain accurate ERP data
- Partner with account managers and field technicians to support customers
Benefits
- full benefits (medical, dental, vision)
- 401(k) with company match
- Global company with growth opportunities
- Fast-paced, team-oriented environment
- Exposure to automation and industrial systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
