Customer Support Coordinator
About The Position
Customer Support Coordinator – Service & Parts Location: Menomonee Falls Pay: $31–$35 per hour Be the connection point that keeps everything moving. Caljan is looking for a Customer Support Coordinator to support customers, service teams, and internal operations. In this role, you’ll manage incoming requests, coordinate service work, and help drive parts and service solutions—all while delivering an excellent customer experience. Why Join Us? $31–$35/hour + full benefits (medical, dental, vision) 401(k) with company match Global company with growth opportunities Fast-paced, team-oriented environment Exposure to automation and industrial systems What You’ll Do Act as the first point of contact for service and parts inquiries Coordinate work orders with technical teams, scheduling, and warehouse Create quotes, process orders, and follow up with customers Support sales of spare parts, upgrades, and service solutions Track orders, resolve issues, and maintain accurate ERP data Partner with account managers and field technicians to support customers What You Bring (or Are Excited to Learn) Experience in customer support, inside sales, service coordination, or a related field (industrial, technical, or other transferable environments are welcome) Familiarity with ERP systems (Microsoft Dynamics AX or D365 preferred) Strong organization, multitasking, and communication skills Detail-oriented with a problem-solving mindset Comfortable working in a fast-moving environment We recognize that not every candidate will meet every requirement. If you have relevant experience and enjoy helping customers and solving problems, we encourage you to apply. About Caljan Caljan is a global leader in logistics automation, providing conveyor and parcel handling solutions used by major distribution and shipping companies worldwide. We’re known for innovation, reliability, and strong customer partnerships. Apply Today If you enjoy coordinating, problem-solving, and being at the center of operations, this is your opportunity to make an impact. Apply now to join our growing team. We Make it Easy Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.
Requirements
- Experience in customer support, inside sales, service coordination, or a related field (industrial, technical, or other transferable environments are welcome)
- Familiarity with ERP systems (Microsoft Dynamics AX or D365 preferred)
- Strong organization, multitasking, and communication skills
- Detail-oriented with a problem-solving mindset
- Comfortable working in a fast-moving environment
Responsibilities
- Act as the first point of contact for service and parts inquiries
- Coordinate work orders with technical teams, scheduling, and warehouse
- Create quotes, process orders, and follow up with customers
- Support sales of spare parts, upgrades, and service solutions
- Track orders, resolve issues, and maintain accurate ERP data
- Partner with account managers and field technicians to support customers
Benefits
- medical
- dental
- vision
- 401(k) with company match
- Global company with growth opportunities
- Fast-paced, team-oriented environment
- Exposure to automation and industrial systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
