Customer Support Coordinator

DGI Supply Career•Vernon Hills, IL

3d•$20 - $22

About The Position

The Customer Support Coordinator is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI’s VMI solutions. Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization.

Requirements

Valid Driver’s License required with good driving record
Ability to work individually and as part of a team
Mechanically inclined and experience in basic mechanical repairs preferred
High level of integrity and work ethic
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability
Must be able to lift up to 50 pounds
Solid experience in customer relations and time management
Ability to identify and troubleshoot problems to resolve issues
Strong verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Basic Excel, Word and Outlook
Basic Knowledge of computers and networking preferred
Equivalent job-related experience preferred (AutoCrib, VMI, Inventory Management)

Responsibilities

Travels to and replenishes the inventory to multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems
Organize and pack van with inventory for deliveries and replenishment
Load and unload product properly on DGI vehicles
Ensures the DGI vehicle is clean and tidy by end of each business day; reports any vehicle maintenance issues
Performs cycle counts to maintain inventory accuracy and work with inventory team to resolve any discrepancies
Ensure there is clear communication of assigned vending accounts with internal departments where issues arises
Provides after hours support for down equipment (less than 5% of the time)
Perform weekly stock replenishment to all assigned accounts
Assist APS OPS Tech Support in repairing any down systems
Perform preventive maintenance to all equipment at each customer weekly
Support customer requests for assistance during visits to their facilities
Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)
May update machine database including adding any new customer employees, pictures or descriptions as needed
May assist in helpdesk functions when needed
Perform basic sanitation duties on vending equipment and company vehicle to maintain a clean and safe environment
Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times
As requested by their manager may occasionally provide warehouse support
Adheres to the DoALL Fleet Vehicle Policy
Other duties as assigned