(Native Spanish) Customer Support Consultant (LATAM, remote)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. They operate globally, supporting clients in 60 languages across diverse industries. This role offers the opportunity to be a part of world-leading SaaS, software, or hardware solutions. Join their community as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying a home office. The company encourages unlocking potential by mastering new skills and achieving challenging goals in cooperation with their People First management approach.

Requirements

• Native Spanish and advanced (C1) English communication skills
• At least 1 year of experience in customer service and hospitality
• Experience with CRM systems (e.g., HubSpot, Aircall)
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• Experience in hospitality

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails
• Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints)
• Assist with support ticket backlog and ensure timely resolutions
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Support internal teams to resolve operational challenges

Benefits

• Fixed schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees