Customer Replenishment Planner - LATAM
About The Position
The position has the main objective of processing customers’ orders in the division ensuring timely and accurate completion from entry to customer’s receipt in order to consistently meet or exceed customer’s expectations. The position must anticipate product availability challenges from both US and China product sourcing by building and maintaining efficient communication network with team members involved in most of HBB locations while responding directly to customers demands. This position is the most responsible for measuring and driving best-in-class customer service in the division. This is a hybrid position based in Miami, Florida, and will report to Director, Sales- LATAM.
Requirements
- Manage customer orders end‑to‑end, including entry, modifications, inventory vetting, order drops, and full fulfillment follow‑through.
- Monitor product availability, anticipate shortages, and coordinate actions to resolve back‑order and supply issues across the division.
- Oversee open orders through delivery, maintaining consistent communication with warehouses, distribution teams, and customers to ensure accurate, on‑time shipments.
- Maintain updated country‑level forecasts aligned with customer needs and business requirements.
- Track DI order status, support customer documentation needs, and ensure accuracy between DI invoicing and actual shipments to prevent discrepancies.
- Coordinate required customer documentation, including Certificates of Origin, labeling compliance (Ecuador), and VASR job creation for PriceSmart and Sam’s Club.
- Support claims, invoicing, pricing maintenance, and reporting, including price adjustments, monthly/quarterly customer reports, and FTZ documentation.
- Provide administrative and operational support such as call handling, Logility monitoring, PowerPoint creation, and maintaining client pricing lists.
Responsibilities
- Manage customer orders end‑to‑end, including entry, modifications, inventory vetting, order drops, and full fulfillment follow‑through.
- Monitor product availability, anticipate shortages, and coordinate actions to resolve back‑order and supply issues across the division.
- Oversee open orders through delivery, maintaining consistent communication with warehouses, distribution teams, and customers to ensure accurate, on‑time shipments.
- Maintain updated country‑level forecasts aligned with customer needs and business requirements.
- Track DI order status, support customer documentation needs, and ensure accuracy between DI invoicing and actual shipments to prevent discrepancies.
- Coordinate required customer documentation, including Certificates of Origin, labeling compliance (Ecuador), and VASR job creation for PriceSmart and Sam’s Club.
- Support claims, invoicing, pricing maintenance, and reporting, including price adjustments, monthly/quarterly customer reports, and FTZ documentation.
- Provide administrative and operational support such as call handling, Logility monitoring, PowerPoint creation, and maintaining client pricing lists.
Benefits
- Comprehensive medical, dental, and vision coverage
- Company HSA contributions
- 401(k) plan with immediate vesting
- Profit sharing program
- Paid vacation, holidays, and a paid charitable day
- Summer hours to support work-life balance
- Employee discounts on Hamilton Beach products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
