2026 Internship - Customer Support Associate (Greensboro, NC)

Textron • Greensboro, NC

1d

About The Position

Interns will work closely with Customer Service Managers and Technical Service Managers to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.

Requirements

• Excellent verbal and written communication skills
• Quickly grasps new concepts when faced with unfamiliar tasks
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
• Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
• Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Nice To Haves

• Pursuing A&P License is preferred.

Responsibilities

• Coordinate and communicate all aircraft issues with the customers
• Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief
• Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
• Foster a positive relationship between the customer and customer service department
• Review program coverage and pricing with Finance team. Build, review and approve or change invoices
• Follow up and maintain relationship with customer to ensure proper service was provided for their needs
• Support activity to drive improvement to the safety, quality and efficiency of service center operations

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees