Customer Support Assistant

Alphabe Insight Inc • Louisville, KY

1d • $46,000 - $50,000

About The Position

We are seeking a motivated and detail-oriented Customer Support Assistant to join our growing team in Louisville, KY. In this role, you will serve as a key point of contact for clients, ensuring timely, accurate, and professional assistance. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a positive customer experience within a dynamic business environment.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Customer-focused mindset with a problem-solving approach
• Ability to work effectively both independently and as part of a team
• Proficiency with basic computer systems and willingness to learn new tools
• Professional attitude and attention to detail

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner
• Provide accurate information regarding services, processes, and account-related questions
• Assist in resolving customer concerns and escalating complex issues when necessary
• Maintain organized records of customer interactions and support activities
• Collaborate with internal teams to ensure consistent and high-quality service delivery
• Support daily administrative tasks related to customer service operations

Benefits

• Competitive salary ranging from $46,000 to $50,000 per year
• Growth opportunities within a rapidly expanding company
• Supportive and collaborative work environment
• On-the-job training and skill development
• Stable, full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed