Customer Support Assistant

Style Netbox•Los Angeles, CA

6d•$33 - $35•Onsite

About The Position

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this pivotal role, you will be the first point of contact for our valued customers, providing them with exceptional service and support through various channels including phone, email, and chat. Your primary responsibility will be to address customer inquiries, troubleshoot issues, and ensure complete customer satisfaction.

Requirements

High school diploma or equivalent; additional certification in customer service is a plus.
Proven experience in a customer support role or similar position is highly desirable.
Excellent verbal and written communication skills with strong attention to detail.
Ability to handle difficult situations calmly and professionally under pressure.
Strong problem-solving skills and a proactive approach to customer service.
Familiarity with customer service software and ticketing systems is an advantage.

Responsibilities

Respond to customer inquiries in a timely and professional manner via phone, email, and chat.
Resolve customer issues effectively and efficiently, ensuring complete satisfaction with the solutions provided.
Maintain accurate records of customer interactions, transactions, and feedback in our customer management system.
Assist customers in understanding our products and services, guiding them through features and benefits as needed.
Collaborate with other departments to escalate and resolve complex issues that require specialized attention.
Provide feedback to management on recurring issues and suggest improvements for service efficiency.