Customer Support Assistant
Alphabe Insight Inc•Lawrence, MA
4h•$49,000 - $53,000
About The Position
The Customer Support Assistant plays a key role in maintaining high service standards by assisting clients with inquiries, resolving concerns efficiently, and ensuring seamless communication between departments. This position requires professionalism, strong organizational skills, and a proactive approach to problem-solving. The ideal candidate thrives in a fast-paced environment and demonstrates a strong commitment to delivering accurate and timely support.
Requirements
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Detail-oriented with strong problem-solving skills
- Ability to work independently and as part of a team
- Professional demeanor and customer-focused mindset
- Basic proficiency with office software and communication tools
Responsibilities
- Respond promptly and professionally to client inquiries via phone and email
- Provide accurate information regarding products, services, and processes
- Document customer interactions and maintain updated records
- Coordinate with internal teams to resolve client concerns effectively
- Monitor and track support requests to ensure timely resolution
- Maintain a positive and solution-oriented approach in all communications
- Assist with administrative tasks related to customer service operations
Benefits
- Competitive salary ($49,000 – $53,000 annually)
- Growth opportunities within a structured and expanding organization
- Professional development and skill-building support
- Stable, full-time employment
- Collaborative and supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
