Customer Support Administrator (Senior)
About The Position
DRCG is proud to be a member of the team supporting Bluestone, a new enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to more effectively and efficiently support mission requirements. Bluestone will deliver an enterprise-level capability consisting of an integrated organization, innovation, business analysis, development, operations, engineering services, solution architecting, software/ hardware release management & maintenance services, new cloud-based solutions, and next generation network options. Seeking a highly motivated Customer Support Administrator to support a federal customer's goals to modernize and transform their IT environment to efficiently deliver new technologies to their workforce.
Requirements
- Active/current Secret Clearance is required at the time of hire
- 7+ years of relevant hands-on Customer Support Administration experience
- Bachelor's degree in a related field or relevant work experience
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
Responsibilities
- Deliver desk-side support
- Regularly scheduled backups
- Network storage allocation
- Preventative maintenance
- Support Microsoft Windows environments
- Repair/replace system peripherals
- Maintain configuration management data and documentation
- Install software patches, updates, and upgrades, including remote server and workstation administrations
- Maintain the operability of the Uninterruptible Power Supply (UPS)
- Troubleshoot and resolve communications equipment
- Facilitate resolution of network hardware and software problems
- Monitor network traffic and optimize network performance
- Create, update, and track service call requests
- Maintain remote user assistance capabilities
- Internet connectivity for standalone workstations
- Provide technical assistance for relocations and moves
- Stage and take down end user workstations and associated equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
