Customer Support Administrative Assistant (Contract)

Airbus•Herndon, VA

8d•Hybrid

About The Position

Airbus Commercial Aircraft is looking for a Customer Support Administrative Assistant (Contract) to join our Customer Services team, based in Herndon, Virginia. This is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. In this role you will provide administrative support to the team, including but not limited to preparing expense reports, creating purchase order requisitions, updating team member's calendars and organizing and planning weekly meetings.

Requirements

Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline
Excellent interpersonal and communication skills
Creative spirit with good management skills
Advanced level in English, other languages a plus
Autonomous, ability to take initiative, customer focused.
Works well in a collaborative team environment.
Present a professional appearance as generally accepted in the business and aerospace environment
Use of Google Suite products
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Domestic and International travel
The candidate will be expected to be on-site at least 3 days per week (after probationary period)
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
Sitting: able to sit for long periods of time in meetings, working on the computer.
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor.
Travel: able to travel independently and at short notice.
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Responsibilities

Teams Administrative Support (towards AASC/AASB/AASO)
Online/Call travel booking support using SAP CONCUR tool, or via travel agent (BCD Travel)
Update & maintain team travel and vacation team calendars.
Monitor vacation/sick report using MyPulse tool
Prepare travel expense reports for reimbursement using CONCUR. This includes at least 3 team leaders and potentially some team members, as needed.
Review travel expense reports from team members to ensure adherence towards Airbus Travel Policy
Gather and input updated information related to airlines and needed by management using Salesforce.
Maintain and distribute customer communications list
Authorize and maintain a budget spreadsheet for promotional items.
Create PO requisitions and good receipt using Click n’ Buy tool (for primarily general procurement items)
Manage & monitor monthly travel budget
Organize and support the management weekly meeting and prepare the minutes.
Assist with Customer event organization/meetings and associated booking (knowledge of vFairs (replacement of the Aventri tool)).
Organize and support yearly team booster event
Assist with catering working lunch for team workshops
Operational Administrative Support
Administer and coordinate the Know Your Customer (KYC) process for all new Airbus customers and as required for legacy customers.
Administer and coordinate AirbusWorld onboarding documentation and connections which includes: Contract customization of the General Data Release Agreement (GDRA), the Maintenance Repair Overhaul ServiceS Agreement (MROSA), the Customer Support Agreement (CSA), the AirbusWorld General Terms and Conditions (including addendums), Company Registration, User Entity Administrator Agreement (UEA), AirbusWorld quotation, and regular communication with the AirbusWorld Administration Team.
Communicates with Support Contracts staff to ensure all AASC agreements are maintained and up to date in accordance with Airbus policies.
Ensures the safe storage and/or archiving of signed agreements, legal documents and other records.
Under the guidance and direction of the CSD for MROs, administers and coordinates other special agreements required for lessors/third parties/consultants/aircraft owners (including P2F)/ MRO as owners for teardowns and other hybrid customers
Supports the CSD MRO for the liaison with Hamburg EDP Team and administers the US version of the DOSA and EDPSO process with US based Design Organizations and STC Houses.
Additional Responsibilities
Other duties as assigned