Fractional Customer Supply Chain Manager (US & EU)

Pickle

1d•Remote

About The Position

Our client is looking for a highly experienced Customer Supply Chain Manager to take ownership of end-to-end logistics, retail operations, and inventory flow across US and EU markets for a growing consumer business. This is a hands-on, high-impact role focused on stabilising and optimising existing operations, reducing costs, and building scalable systems. The position will evolve from an initial deep operational dive into a lighter, strategic oversight role.

Requirements

6–10 years’ experience in operations, supply chain, or logistics
Experience in both direct-to-consumer (DTC) and wholesale/retail environments
Hands-on experience working with major retailers (EDI, compliance, chargebacks)
Strong familiarity with 3PL warehouse management and freight logistics
Strong cost control mindset with the ability to identify inefficiencies quickly
Deep understanding of shipping, packaging, and carrier pricing
Confident managing external partners and challenging where needed
Experience with multi-region inventory planning
Comfortable operating in imperfect or evolving systems
Experience with EDI/ADI systems and retailer workflows
Marketplace coordination (e.g. Amazon or similar platforms)
Understanding of e-commerce platforms (e.g. Shopify) and dropship models
Experience handling chargebacks and retailer disputes
Independent and decisive
Structured and process-driven
Comfortable with ambiguity and building from incomplete systems
Focused on solving problems and driving improvement (not maintaining status quo)
You need to have your own home office set up