Customer Success Technical Specialist

Skyward•Stevens Point, WI

2d•Remote

About The Position

At Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career! Skyward is currently seeking Customer Success Technical Specialists to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers. Click here to see a full job description.

Requirements

Must be able to travel as travel is required (could include overnight stays).
Must have a strong work ethic.
Ability to work both in team and solo environments.
Dependable with strong organizational skills.
Proficient in Microsoft Office
A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.

Responsibilities

Serve as the front line in our mission to provide the best possible experience for our customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
Design and formulate appropriate solutions, direct system set-up, and recommend procedures.