Customer Success Technical Specialist

Skyward•Stevens Point, WI

1d•Remote

About The Position

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward! To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com. Thank you for your interest! Position: Customer Success Technical Specialist Location: Stevens Point, WI - Corporate Office May include remote opportunities in the following states: FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided. Starting Salary: $45,988.80 (salary commensurate with experience) Start Date: June 15, 2026 Do you want to make a difference in K-12 education? At Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career! Skyward is currently seeking Customer Success Technical Specialists to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers. Click here to see a full job description.

Requirements

Must be able to travel as travel is required (could include overnight stays).
Must have a strong work ethic.
Ability to work both in team and solo environments.
Dependable with strong organizational skills.
Proficient in Microsoft Office
A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered.

Responsibilities

Serve as the front line in our mission to provide the best possible experience for our customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality.
Design and formulate appropriate solutions, direct system set-up, and recommend procedures.