Customer Success Supervisor-West Coast

Priority1•Little Rock, AR

7d•Onsite

About The Position

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Priority1 is a growing technology and logistics company that is looking for a Customer Success Supervisor to train and develop Customer Success Managers here in Little Rock, AR. This is a great opportunity for a goal-oriented leader to transform our business from a logistics company into a technology focused company to capitalize on the growth potential of our business.

Requirements

6 months of freight experience preferred
Prior documented success selling/managing logistics services in a sales/customer service environment
Strong oral and written communication skills coupled with the interpersonal skills needed in a fast paced, team centered environment
A truly hands on individual who enjoys being part of a team environment, working well within one and is solution driven
Ability to work independently, knowing what needs to be done and able to effectively make that happen
Ability to partner and communicate with management to refine systems and implement best practices
General business and financial acumen
Must relocate to Little Rock, AR
A strong desire to operate and grow a business
Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email.
Requires extended periods of sitting, normal walking, bending, twisting, and stretching.
Capability of sight and hearing required.
Ability to deal with stressful situations and occasionally working extended hours.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Help develop a high-performance team
Train, mentor, and coach staff
Provide Organization and Leadership
Meet and exceed goals for retaining business
Manage organization in order to retain business at a high level
Facilitate calls to help Customer Success Managers problem solve
Participate in meetings with sales and conference calls to give updates on current business being managed
Work with sales management on transitioning business to the Customer Success Group
Other duties assigned

Benefits

Competitive base plus commissions
Medical Insurance with premiums paid at 100% for employees AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available