Customer Success Specialist - Boston

BizzyCar • Boston, MA

43d • $65,000 - $90,000

About The Position

BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in Boston. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally

Nice To Haves

• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required

Responsibilities

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales

Benefits

• We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company.
• Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company.
• We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level