Customer Success Specialist

Cargomatic•Long Beach, CA

20d•$40 - $45•Onsite

About The Position

Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an “all hands on deck” mindset.

Requirements

Bachelor’s degree strongly preferred
3–5 years of experience in transportation and/or logistics
Strong customer support and customer satisfaction experience
Excellent written and verbal communication skills
Ability to think on your feet and solve problems analytically
Comfort working in a fast-changing environment with shifting priorities
Strong sense of urgency and ability to prioritize daily tasks
Ability to learn new technology and concepts quickly
Intermediate to advanced proficiency in Microsoft Excel

Responsibilities

Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
Identify and help implement new products, processes, and initiatives to support customer growth and engagement
Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams