Customer Success Specialist with Data Entry

Select Medical•Addison, TX

About The Position

Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first. Responsibilities Position Summary The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity. The Details Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality Input data into closed loop propitiatory database system Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect Identify missing data points; research and locate necessary information to ensure a complete and accurate entry Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements Build internal relationships with Operations, Sales and Billing departments Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

High school diploma or GED equivalent
Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Comfortable with using technology and able to learn new systems/applications
Skilled at multitasking in multiple systems/applications simultaneously
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Effective ability to work in a team environment, as well as independently when required
Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
Comfortable in a high-demand environment
Ability to retain and apply new information quickly

Nice To Haves

Some college courses in Business Administration or in a related field from an accredited college/university, preferred

Responsibilities

Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
Input data into closed loop propitiatory database system
Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
Build internal relationships with Operations, Sales and Billing departments
Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process