Customer Success Specialist in Oviedo
About The Position
CURIS System is seeking a highly organized, detail-oriented, and proactive Customer Success Specialist to support our customers and sales team. This role is full-time, In person, in our headquarters located in Oviedo, FL. It is ideal for an entry- to mid-level professional with exceptional communication skills, strong administrative discipline, and the ability to manage multiple systems and processes simultaneously. The Customer Success Specialist plays a critical role in customer satisfaction, support ticket management, CRM integrity, prospecting initiatives, and sales coordination. This position serves as a central hub between customers, sales, service, and marketing teams. Success in this role requires professionalism, technical curiosity, follow-through, and the ability to balance structured processes with proactive customer engagement. Occasional travel is required.
Requirements
- Strong written and verbal communication skills
- Exceptional organization and attention to detail
- Professional phone presence
- Ability to manage multiple systems and processes
- Willingness to learn technical products
- Ability to travel
- On-site availability in Oviedo, FL
Nice To Haves
- CRM experience
- B2B customer service or inside sales experience
- Prospecting experience
- Basic technical troubleshooting skills
Responsibilities
- Serve as first point of contact for customer calls and emails
- Create, manage, and close support tickets
- Provide first-level troubleshooting (escalating complex issues as needed)
- Ensure timely follow-ups and accurate documentation
- Prepare weekly support reports
- Maintain accurate CRM records (accounts, contacts, notes, reminders)
- Prepare quotes and provide order support
- Process RMAs and coordinate related documentation
- Research and build targeted sales prospect lists
- Schedule and manage automated outreach sequences
- Assist in development and administration of customer surveys
- Track satisfaction metrics and customer feedback
- Proactively follow up with customers
- Assist with product demonstrations (virtual and onsite)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
