Customer Success Specialist

Allegion

2d • Hybrid

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person team meetings and customer travel or Dallas/Houston, Texas) Are you passionate about world class client support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We’re seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team. The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience. As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour seamlessly and on-demand. With a focus on providing safe and secure experiences for buyers, we work with smart-home technology to enable builders and rental community property managers to manage their property to allow independent self-guided tours for home-buyers or future tenants. This is a full-time hybrid role for a Customer Success (Technical) professional at Allegion. The role involves providing remote management and advanced lead capture services.

Requirements

• Minimum 3years of professional experience, with at least 1 year in a Tech environment preferred
• Demonstrated experience with Smart-Home / Integrations and technical troubleshooting
• Proven track record of successful upselling and cross-selling in B2B environments
• Experience in real estate software, property technology, or related industries
• Outstanding interpersonal and communication skills with a client-first mindset
• Ability to travel occasionally to client locations (10%-20%)
• Knowledge of property management software and IoT-based solutions
• Advanced problem-solving abilities and strong client needs analysis skill
• High School Diploma or the equivalent

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED