Customer Success Specialist

-ASG- • Denver, CO

13d • $60,000 - $65,000 • Hybrid

About The Position

At Actabl, the Customer Success Specialist is responsible for driving product adoption and demonstrating ongoing value for Field customers. This role supports customers by responding to inquiries through a delegated email inbox while also taking a proactive, strategic approach with high-growth accounts in this tier. The CSS partners closely with the Director, CX Operations team to design and execute scalable, tech-touch engagement plays that educate customers on product enhancements, new releases, and best practices, ensuring customers remain informed, successful, and positioned for long-term growth.

Requirements

• Bachelor's degree
• 2+ years of experience in a supporting a customer facing team role or similar role
• Strong communication and interpersonal skills
• Ability to work well under pressure and handle difficult situations with professionalism
• Proficiency in excel/Google Sheets and reporting
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Experience with G-Suite and Monday
• Understanding of data integrations
• Relationship management, customer engagement, and strategic consulting.
• Cross-functional communication, customer-centric problem solving, continuous improvement mindset and change management
• Data-driven decision-making, strategic planning, and proactive communication
• Analytical skills, reporting, continuous improvement mindset.

Nice To Haves

• Proficiency in ChurnZero,SalesForce, TeamSupport, Pendo - preferred but not required

Responsibilities

• Manage a portfolio of customers with a focus on customer education, product adoption, and long-term satisfaction.
• Act as the primary point of contact across the customer lifecycle.
• Collaborate with internal teams to escalate feedback and improve the overall customer experience.
• Drive customer engagement with proactive one-to-many strategies.
• Identify at-risk customers and reduce churn.
• Monitor customer health scores, usage data, and satisfaction metrics.
• Collaborate with teams for internal improvements.
• Implement and execute strategies and process to improve the overall customer experience and increase customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees