Customer Success Specialist | Fully Remote US

HireVue Inc•South Jordan, UT

5h•Remote

About The Position

The Customer Success Specialist is a newly created role at Hirevue, designed to provide customers with a dedicated expert who proactively teaches, engages, and advocates for them. This role is distinct from support or service delivery, focusing on post-implementation activities such as driving adoption, deepening product value, and building long-term customer relationships. The specialist will be responsible for building Hirevue's customer enablement function from the ground up, serving as a direct point of contact for a broad customer base, and supporting strategic customer programs. This position reports directly to the Chief Evangelist and operates at the intersection of Customer Success, Solution Engineering, and Renewals, aiming to foster strong, recognizable relationships with customers.

Requirements

2–5 years of experience in a customer-facing role.
Energized by customer interaction, thriving in calls, trainings, and facilitating conversations.
Proactive by nature, identifying and acting on opportunities to add value before customers explicitly ask.
A builder who is excited by greenfield opportunities and can create and improve playbooks.
Communicates with confidence and warmth, capable of engaging both senior executives and first-year practitioners.
Curious about the product, seeking to understand Hirevue deeply enough to teach it.
Follows through on commitments, earning trust from customers and colleagues.
Comfortable with ambiguity and capable of helping shape the evolving role.
Background in Customer Success or Account Management with a passion for education, adoption, and proactive customer engagement.
Background in Training, Enablement, or Instructional Design with a B2B SaaS orientation and comfort in live customer-facing settings.
Experience as a customer-facing generalist operating as a high-trust, high-visibility partner to both practitioners and executives.
Experience as Pre-sales or Solution Engineering professionals drawn to the post-sale world of value realization and long-term customer relationships.

Responsibilities

Own Hirevue's customer enablement function, building it from scratch to shape customer experience with the platform.
Deliver training sessions, product walkthroughs, and educational programs directly to customers, from onboarding through advanced adoption.
Develop self-serve resources to extend reach and allow customers to learn on their terms while feeling supported by a dedicated expert.
Partner with Product, CS, and Solution Engineering to stay informed on platform capabilities and translate them into real customer value.
Track adoption and engagement signals to proactively reach customers who need more support or are ready for deeper engagement.
Be a proactive, human point of contact for customers across the broader base, reaching out and checking in.
Build genuine relationships with customers over time, becoming a trusted resource.
Identify early signals of risk or opportunity and act on them, routing customers to the right resources and ensuring follow-through.
Represent Hirevue with warmth and expertise in every interaction, from product questions to strategic conversations with senior stakeholders.
Participate in Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program as a visible, relationship-oriented contributor.
Sustain connections with CAB members and executive sponsors between formal touchpoints to keep relationships warm and meaningful.
Support the team in preparing for and executing senior customer engagements, providing continuity and context.
Keep strategic programs running smoothly to ensure optimal customer experiences.