Customer Success Specialist | Fully Remote US

HireVue • South Jordan, UT

22h • Remote

About The Position

The Customer Success Specialist is a newly created, proactive role at Hirevue, designed to provide dedicated expertise to customers post-implementation. This position focuses on driving product adoption, deepening product value, and building strong, long-term customer relationships, rather than traditional support or service delivery. The specialist will be responsible for establishing and owning the customer enablement function from the ground up, serving as a direct point of contact for the broader customer base, and supporting strategic customer programs. This role involves working closely with the Chief Evangelist and collaborating with Customer Success, Solution Engineering, and Renewals teams to ensure customers are genuinely successful and feel supported with the Hirevue platform.

Requirements

• 2–5 years of experience in a customer-facing role.
• Energized by customer interaction (getting on a call, leading a training, facilitating a conversation).
• Proactive by nature (doesn't wait for customers to raise their hand, spots opportunities to add value).
• A builder (excited by greenfield opportunities, writes and improves playbooks).
• Communicates with confidence and warmth (can engage senior executives and first-year practitioners).
• Curious about the product (wants to understand Hirevue deeply enough to teach it).
• Follows through (says what they'll do and does it).
• Comfortable with ambiguity (helps shape the evolving role).
• Background in Customer Success or Account Management with a passion for education, adoption, and proactive customer engagement.
• Background in Training, Enablement, or Instructional Design with a B2B SaaS orientation and comfort in live customer-facing settings.
• Background as customer-facing generalists who've operated as a high-trust, high-visibility partner to both practitioners and executives.
• Background as Pre-sales or Solution Engineering professionals drawn to the post-sale world of value realization and long-term customer relationships.

Responsibilities

• Own Hirevue's customer enablement function.
• Deliver training sessions, product walkthroughs, and educational programs directly to customers, from onboarding through advanced adoption.
• Develop self-serve resources that extend your reach.
• Partner with Product, CS, and Solution Engineering to stay sharp on platform capabilities and translate them into real customer value.
• Track adoption and engagement signals to proactively reach customers who need more support or are ready to go deeper.
• Be a proactive, human point of contact for customers across our broader base.
• Build genuine relationships with customers over time, becoming a trusted resource.
• Identify early signals of risk or opportunity and act on them.
• Represent Hirevue with warmth and expertise in every interaction.
• Participate in Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program as a visible, relationship-oriented contributor.
• Sustain connections with CAB members and executive sponsors between formal touchpoints.
• Support the team in preparing for and executing senior customer engagements.
• Keep strategic programs running smoothly.

Benefits

• A mission worth showing up for (Hirevue is changing how organizations hire — making it faster, fairer, and more human).
• Equal treatment and opportunity in all aspects of recruitment, selection, and employment.
• Commitment to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees