Customer Success Specialist - Bilingual Preferred
About The Position
Come and join us! We are hiring a Customer Success Specialist. We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities. The Customer Success Specialist is responsible for processing all incoming contracts and documentation from dealers and customers while delivering exceptional customer service experience. This role ensures clear and comprehensive communication of product terms and conditions, facilitates understanding of payment processes, and accurately conveys all contract details to customers.
Requirements
- Understanding of customer service principles and best practices, including handling difficult situations and maintaining positive customer relationships
- In-depth knowledge and understanding of product terms and conditions and payment processes associated with the products offered
- Ability to implement effective cross-selling techniques and collaborate with team members or other departments to ensure sufficient success
- Excellent communication skills to convey product information clearly and comprehensively
- Strong interpersonal skills for building and maintaining client relationships
Nice To Haves
- Bilingual in English and Spanish
Responsibilities
- Ensure clear and comprehensive communication of product terms and conditions to customers
- Facilitate a complete understanding of the payment process for all products offered
- Deliver exceptional customer service through every interaction
- Respond promptly and effectively to customer inquiries, concerns, and feedback
- Build and maintain strong relationships with customers to promote long-term loyalty
- Process contracts accurately and in a timely manner, ensuring proper documentation verification
- Maintain consistent communication with the Sales team on updates and contract processing to provide outstanding service to dealer partners
- Enhance product retrievability by implementing efficient strategies and processes
- Provide personalized solutions tailored to each customer's specific needs and circumstances
Benefits
- An Engaged Leadership Team
- Ergonomic Benefits
- Paid Time Off & Paid Holidays
- Employee Assistance Program
- Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
- Health Savings Account Eligibility
- 401(k) Plan with a Safe Harbor Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
