Customer Onboarding & Account Management (East Coast)

Perfect Venue•San Francisco, CA

11d

About The Position

We are looking for a Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform. Need to be located in Eastern Time Zone.

Requirements

2+ years of experience as an Events Sales Manager OR experience in customer success, account management, or support
Strong communication skills, both written and verbal
Comfortable leading video calls and product demos
Highly organized and detail oriented

Nice To Haves

Experience in SaaS or hospitality technology is a plus

Responsibilities

Respond to customer inquiries via chat, email, and video calls
Troubleshoot issues and provide timely, thoughtful solutions
Escalate product bugs or complex issues to the appropriate internal teams
Maintain high customer satisfaction and response time standards
Lead new customer onboarding and implementation
Conduct product training sessions for venue teams
Ensure successful setup of accounts, workflows, and integrations
Guide customers to early wins and product adoption
Build strong, long term relationships with customers
Proactively check in to drive engagement and retention
Identify expansion opportunities and coordinate with Sales when appropriate
Gather product feedback and share insights with the Product team

Benefits

Competitive compensation including meaningful equity you’ll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Mileage + get paid to dine with prospects
Flexible PTO & 401(k)
Complimentary One Medical membership for you and your family

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