Customer Engagement Specialist (East Coast)

Paper • New York, NY

1d • Onsite

About The Position

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success.We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape. Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible. Recent articles: GROW by Paper Drives 201% Increase in Grade-Level Proficiency in Just 12 Weeks GROW by Paper Earns Stanford’s NSSA Tutoring Program Design Badge, Signaling Excellence in Research-Aligned Design Paper Appoints Marisa Burkhart as CRO Job Description This is a part-time, contractor opportunity until December 31, 2026.

Requirements

• Must reside on the East Coast
• Must live within a reasonable commuting distance of a major airport to support travel requirements.
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
• Strong organizational skills with the ability to manage multiple priorities during live implementations.
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• A self-starter who loves a challenge and a strong team player who loves to collaborate

Nice To Haves

• Experience working in a K-12 school district
• Experience leading professional development within a district

Responsibilities

• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.
• Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement

Benefits

• We offer a competitive salary, $35/hour for your prep and facilitation time.
• Customer Engagement Specialists will have the ability to keep all travel points for hotels booked for work-related travel.
• Mileage reimbursement may be available for applicable travel.
• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.
• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.
• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.
• We support growing families with generous paid parental leave.
• Unlimited access to tutoring and educational support for children of Paper employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed