Customer Success Specialist

Westfalia Fruit

About The Position

Westfalia Marketing USA is seeking a Customer Success Specialist to play a critical role in supporting our sales organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Sales, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery. The ideal candidate brings strong produce industry knowledge, sound judgment, and a customer-led mindset—balancing operational excellence with commercial awareness. As our e-commerce capabilities continue to evolve, this role will help shape processes, identify improvement opportunities, and support scalable growth while maintaining Westfalia’s high standards of integrity, partnership, and accountability.

Requirements

3–5 years of experience in customer success, sales support, operations, or accounting, preferably within fresh produce or agriculture.
Strong working knowledge of produce supply chains, perishability, and seasonal market dynamics; avocado experience strongly preferred.
Familiarity with perishable inventory and supply-demand volatility.
Experience supporting sales teams or key accounts.
Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.
Advanced proficiency in Microsoft Excel and comfort working across multiple systems and evolving technologies.

Nice To Haves

Experience supporting or launching new processes, platforms, or tools in a growth or transformation environment is a plus.

Responsibilities

Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.
Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.
Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.
Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.
Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.
Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.
Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.
Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.
Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).