Customer Success Specialist

Smithfield Foods • Suffolk, VA

6d

About The Position

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now! THE VALUE YOU'LL BRING: Are you passionate about building strong, lasting relationships with customers and driving service excellence? As a Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction. In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you! WHAT YOU'LL DO: The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Requirements

• Bachelor's Degree from an accredited four-year college or university and 2+ years’ relevant experience, or equivalent combination of education and experience.
• Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Must be able to multi-task with many competing day-to-day activities with competing priorities.
• Flexibility to adapt to a varied work schedule.
• Must be able to maintain a high level of confidentiality.
• Requires travel, up to 10% of the time.

Nice To Haves

• Decision making and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to accept constructive feedback.
• Ability to manage conflict.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.
• "Can" do attitude and solutions driven.

Responsibilities

• Manage the entire order lifecycle from entry to delivery, both domestically and internationally.
• Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions.
• Address customer shortages, provide root cause analysis, and implement recovery solutions.
• Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers.
• Ensure adherence to order management policies to minimize errors and maximize efficiency.
• Build strong, trusted relationships with customers through timely communication.
• Host calls with sales, supply chain partners, and customers to resolve issues.
• Maintain accurate Customer Master Data and assist with order entry delays.
• Support Loss Prevention on incorrect or rejected orders.
• Partner with Distribution Centers and Plants to prioritize customer orders.
• Manage high-volume communication and resolve issues promptly.
• Defuse high-pressure situations and remain solutions-driven.
• Promote increased order size, direct plant shipments, and customer initiatives.
• Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues.
• Assist team members with work overflow and perform additional duties as assigned.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost.
• These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future.
• We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees