Customer Success Specialist

National Apartment Association • Arlington, VA

23h

About The Position

The Customer Success Specialist will work to develop relationships with our Top 50 Members as well as routine proactive outreach for things like member satisfaction and accounts receivable. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items via monthly routine workflows and one-off projects. By delivering support of excellence, the Customer Success Specialist aides NAA in continuing to be the industry standard.

Requirements

• High School or Equivalent Certificate
• 1-2 years' experience working in a call center environment
• Excellent written and oral communication skills.
• Ability to remain organized and efficient while balancing multiple responsibilities.

Nice To Haves

• General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
• Experience in Customer Support
• Experience in project management is a plus

Responsibilities

• Answering and addressing members needs in a timely manner.
• Working to uphold and grow NAA’s member satisfaction through relationship building and a high level of dedication.
• Being a subject matter expert for all products NAAS has or will have with a focus on Click & Lease.
• Collaborating with other departments to provide aid in member-related escalations.
• Keeping detailed logs and accurate data of all accounts.
• Accomplishing projects that aim to improve the Customer Success workflows.
• Monthly cyclical reporting and communication tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees