Customer Success Representative
About The Position
A Customer Success Representative is part of SambaSafety's Customer Success organization. CSRs are focused on supporting our customers by answering questions, providing training, researching inquiries, and providing exceptional service delivery to all customer segments. We are focused on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from our products and services. We are looking for a Customer Success Representative to be a key contact to resolve frontline issues for our Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.
Requirements
- Detail-oriented and thoughtful in documented next steps in the SambaSafety CRM (Salesforce)
- Experience working in multiple systems simultaneously to generate cohesive responses back to our customers.
- Experience asking discovery questions that may lead to expansion opportunities
- Comfortable working remotely and maintaining a regular schedule
Nice To Haves
- Preference for industry experience in telematics, auto-insurance industry, fleet management, department of motor vehicles, customer success, and/or customer support.
Responsibilities
- Leverage interactions with customers to discover opportunities and uncover additional ways to support customer goals
- Maintain detailed and thoughtful documentation of customer interactions and next steps in Salesforce
- Uphold our company values and vision through your day-to-day interactions
- Service the customer through tactical support
- Serve as a trusted advisor and advocate for internal and external customers
- Provide operational management oversight, and product expertise
- Educate existing accounts on new features and product tools
- Document resolutions and maintain accurate records
- Provide service on account maintenance issues and best practices
- Be a dedicated resource for customer experience optimization through cross-functional collaboration to ensure a consistent customer experience
Benefits
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Wellness &Tuition Reimbursement
- Flexible Work Arrangements
- Lots of Samba swag
- Samba Events including our famous Samba Sprint
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
