Customer Success Representative
About The Position
Come join us! Cirris Inc. is a leading manufacturer of electrical cable and harness test equipment, and we’re excited to welcome a Customer Success Representative to our team. For more than 40 years, Cirris has built its success on long‑term customer relationships and exceptional service. If you enjoy learning new things, helping people solve problems, and making a real impact for customers every day, this may be the perfect role for you. As a Customer Success Representative, you’ll be a trusted point of contact for our customers, supporting them throughout their experience with Cirris products and services.
Requirements
- Comfort using Office 365 and other corporate productivity tools
- Clear, professional verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize effectively
- A problem‑solving mindset and ability to handle unexpected situations with confidence
- A collaborative approach and ability to work well across departments
- Associate or bachelor’s degree (in progress or completed), or equivalent combination of education and experience
- Previous inside sales or customer support experience
- Strong phone presence and experience handling a high volume of calls
- Experience with Salesforce or a similar CRM system
- Experience working with an ERP system
- Regularly lift up to 35 pounds; occasionally lift up to 50 pounds
- Frequent use of hands and wrists for keyboarding
- Ability to twist, reach overhead, stoop, bend, and occasionally work near the floor
- Ability to make and receive phone calls and read written materials
Responsibilities
- Answering incoming customer calls, understanding their needs, and connecting them with the right internal resources
- Responding to customer questions, resolving issues, and providing ongoing support
- Managing the RMA (Return Merchandise Authorization) process, including paperwork and clear communication with customers on status and repair options
- Identifying opportunities to upsell or cross‑sell additional products or services when appropriate
- Building strong, positive relationships with customers to foster long-term loyalty
- Supporting sales efforts by sourcing new opportunities through inbound leads and outbound warm calls and emails
- Processing customer orders accurately and coordinating with internal teams to ensure timely delivery
- Updating and maintaining customer information in our CRM system
- Assisting sales representatives with coordination, materials, and sales activities
- Maintaining sales records, preparing reports, and reviewing customer data to support continuous improvement
- Process and manage loaner and demo tester inventory, including tracking availability, coordinating shipments, and ensuring accurate documentation and timely returns
- Managing inventory of sales‑related literature and materials
- Contributing to special projects and other duties as needed
Benefits
- Excellent medical, dental, and vision benefits
- Employer‑paid life insurance and short‑ and long‑term disability
- 401(k) with a 7% company match
- 20 days of paid time off annually plus paid holidays
- Wellness Reimbursements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
