Customer Success Representative

Pregis • Elgin, IL

6d • $45,000 - $55,000

About The Position

Under the direction of Customer Service administering customer service function to Pregis clients, job planning, and administrative duties, in accordance with Pregis policies and procedures.

Requirements

• 3-5 years’ customer service and client relations experience required.
• Communicates in a professional manner.
• Outgoing self-starter who can work independently.
• Experience in the Printing industry as it relates to customer relationships and their requirements.
• Proficient in Microsoft Office suite of software, specifically Excel and PowerPoint.
• Ability to think quickly and solve problems.
• Attention to detail is essential.

Nice To Haves

• Sales administration experience preferred.
• Experience with SAP systems preferred.

Responsibilities

• Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes.
• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, technical specifications, and meeting deadlines.
• Provides outstanding customer service through both oral and written communications.
• Maintains existing customer relationships and works to create and foster new customer relationships.
• Prepare and processes orders and sample requests.
• Prepares and manages order changes as requested if needed.
• Sets up material numbers as needed for new products.
• Communicates fully with internal and external customers and follows-up promptly with requests, orders, and other tasks.
• When appropriate, advise customers on best strategies to achieve their desired outcomes.
• Communicate customer order requirements to the operational value stream in a concise and articulate manner.
• Monitor Jobs in the system for accuracy.
• Send order confirmations to appropriate parties once order is entered.
• Prepare finished jobs invoices to submit for billing if needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees