Customer Success Representative
About The Position
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA. Under the direction of Customer Service administering customer service function to Pregis clients, job planning, and administrative duties, in accordance with Pregis policies and procedures.
Requirements
- 3-5 years’ customer service and client relations experience required.
- Communicates in a professional manner.
- Outgoing self-starter who can work independently.
- Ability to think quickly and solve problems.
- Attention to detail is essential.
- Proficient in Microsoft Office suite of software, specifically Excel and PowerPoint.
Nice To Haves
- Experience in the Printing industry as it relates to customer relationships and their requirements.
- Sales administration experience preferred.
- Experience with SAP systems preferred.
Responsibilities
- Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes.
- Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, technical specifications, and meeting deadlines.
- Provides outstanding customer service through both oral and written communications.
- Maintains existing customer relationships and works to create and foster new customer relationships.
- Prepare and processes orders and sample requests.
- Prepares and manages order changes as requested if needed.
- Sets up material numbers as needed for new products.
- Communicates fully with internal and external customers and follows-up promptly with requests, orders, and other tasks.
- When appropriate, advise customers on best strategies to achieve their desired outcomes.
- Communicate customer order requirements to the operational value stream in a concise and articulate manner.
- Monitor Jobs in the system for accuracy.
- Send order confirmations to appropriate parties once order is entered.
- Prepare finished jobs invoices to submit for billing if needed.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
