Customer Success Representative - Remote

PCNA • New Kensington, PA

4d • Remote

About The Position

As a Customer Service Representative, you’ll play a key role in creating a positive experience for every customer you support. Whether answering questions, resolving issues, or guiding them through the order process, your focus will be on providing helpful, friendly, and accurate service. You’ll coordinate with internal partners and use established systems and tools to deliver high-quality support. This position is ideal for someone who enjoys problem-solving, communicates clearly and professionally, and takes pride in making customers feel valued and supported.

Requirements

• Strong verbal and written communication skills
• Active listening and empathy in customer interactions
• Effective time management and organizational abilities
• Consistent professionalism and adaptability in a fast-paced environment
• Technical aptitude and ability to learn and use a variety of systems and software tools
• Attention to detail and accuracy
• High School Diploma or GED required
• 1–2 years of customer service experience, preferably in a call center or fast-paced support environment
• Proficiency in Microsoft Outlook and Word.

Nice To Haves

• Familiarity with customer relationship management (CRM) systems preferred

Responsibilities

• Provide accurate, timely, and professional service on all customer interactions, maintaining high standards for accuracy and customer satisfaction.
• Respond to inbound calls and emails from customers and internal partners using our support platforms.
• Assist with order inquiries, product information, and issue resolution throughout the order process.
• Collaborate with internal teams to ensure seamless communication and service.
• Maintain up-to-date knowledge of PCNA products and services.
• Resolve customer concerns professionally and in alignment with company policy.
• Offer creative solutions tailored to the customer’s needs.
• Document all customer interactions according to standard procedures.
• Navigate internal systems to access order details, pricing, and logistics information.
• Perform other related duties as assigned.

Benefits

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees