Customer Success Quote Analyst

Genesys•Durham, NC

22h•$29 - $51•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requirements

Bachelor’s degree from an accredited college or university
2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles
Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes
Experience with quoting, contract management, or deal desk operations in a B2B environment
Proficiency in Salesforce or similar CRM platforms
Demonstrated ability to manage multiple priorities with high attention to detail and accuracy
Strong communication skills with the ability to collaborate across technical and business stakeholders
Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment

Nice To Haves

Experience with SaaS licensing models, subscription billing, or cloud-based product offerings
Familiarity with tools such as Gainsight, NetSuite, or WalkMe
Experience working in renewal management, deal desk, or revenue operations functions
Demonstrated ability to analyze data and translate insights into operational improvements

Responsibilities

Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets
Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals
Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity
Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle
Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights
Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions
Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives
Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity
Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise
Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making