Customer Success Program Manager (27293)

Super Micro Computer, Inc.•San Jose, CA

54d•$110,000 - $133,000

About The Position

We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency.

Requirements

Education: Bachelor's degree or equivalent experience in a related field.
Experience: 5-8 years of sales or account management experience, preferably in IT or Data Center services.
Industry Knowledge: Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations.
Skillset: Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives.
Strategic Mindset: Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact.
Communication: Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels.

Responsibilities

Strategic Account Management: Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes.
Pricing and Negotiation: Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery.
Customer Advocacy: Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels.
Cross-Functional Coordination: Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution.
Growth and Innovation: Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions.
KPI Accountability: Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations.
Program Execution: Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks.
Risk Management: Proactively identify and mitigate risks, keeping stakeholders informed.

Benefits

Competitive Salary: $110,000 - $133,000, with compensation tailored to experience, skills, and location.
Comprehensive Benefits: Inclusive of health, dental, vision, and retirement plans.
Growth Opportunities: Access to bonus and equity programs, along with professional development initiatives.
Dynamic Environment: Be part of a fast-growing, innovative company with a global presence.

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