Customer Success Manager

CCC Intelligent Solutions•Chicago, IL

11d•$76,267 - $90,000•Remote

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role The primary objective of the Customer Success Manager is to work with the Group Vice President and Account Manager’s as well as the client in addressing operational and service management issues associated with the Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions. This is a remote position with 25-30% travel.

Requirements

4-year degree or equivalent work experience required.
3 years of service experience preferred.
Strong ability to Identify, analyze and interpret trends or patterns in complex data sets.
Knowledge of the Insurance Industry preferred
Strong project management, coordination skills preferred.

Responsibilities

Supports AMs in meeting specific client needs in managing an account.
Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues.
Follows-up and closes issue with clients.
Develops operational scorecards for each designated account.
Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)
Provide and review management reporting with users and their management providing insight.
Monitors account service plans to reduce issues and detect competitive threats.
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Identify, analyze and interpret trends or patterns in complex data sets