Customer Success Program Manager (27293)
About The Position
About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Why This Role Matters: We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this critical role, you will develop and implement innovative account strategies to drive customer satisfaction, foster long-term relationships, and ensure optimal quality, pricing, and delivery performance. You will be a pivotal player in creating exceptional customer experiences while driving business growth and efficiency.
Requirements
- Education : Bachelor’s degree or equivalent experience in a related field.
- Experience : 5-8 years of sales or account management experience, preferably in IT or Data Center services.
- Industry Knowledge : Familiarity with hardware IT industrial customer bases and a deep understanding of data center operations.
- Skillset : Proven ability to manage complex processes, build strong customer relationships, and drive cross-functional initiatives.
- Strategic Mindset : Expertise in operational, technical, and process optimization, coupled with an understanding of the broader business impact.
- Communication : Exceptional interpersonal and negotiation skills, with the ability to influence stakeholders at all levels.
Responsibilities
- Strategic Account Management : Set and achieve goals for specific accounts, aligning with segment objectives to deliver measurable outcomes.
- Pricing and Negotiation : Develop pricing strategies that meet business targets and manage commercial negotiations, including labor cost recovery.
- Customer Advocacy : Act as the voice of the customer, managing escalations and building strong relationships at executive decision-making levels.
- Cross-Functional Coordination : Collaborate with multiple sites and teams to exceed customer expectations and ensure seamless execution.
- Growth and Innovation : Own pre-sales, after-sales, and customer satisfaction initiatives, while driving growth through next-generation solutions.
- KPI Accountability : Deliver on customer satisfaction metrics and maintain top-tier KPI scores across all locations.
- Program Execution : Ensure client programs are executed flawlessly, hitting all contractual and performance benchmarks.
- Risk Management : Proactively identify and mitigate risks, keeping stakeholders informed.
Benefits
- Comprehensive Benefits : Inclusive of health, dental, vision, and retirement plans.
- Growth Opportunities : Access to bonus and equity programs, along with professional development initiatives.
- Dynamic Environment : Be part of a fast-growing, innovative company with a global presence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
