Customer Success & Product Intern

Pear VC • New York City, NY

10d • Onsite

About The Position

The Role We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams. This isn't an internship where you sit on the sidelines. This is a role that is truly going to move the needle at Spur and you'd be working with our customers & prospects from your very first day on the job. You'll get a hands on opportunity to work at a rocketship startup, with a A engineering & solutions engineering team. About Us Spur lets you test your website with natural language. Our AI agents act like real users, automating end-to-end testing without requiring traditional QA infrastructure. Spur is founded by 2 Yale Alums, and is backed by leading investors like First Round Capital, Neo, Pear VC, Conviction, and YCombinator. We are transforming the testing world, completely re-imagining what testing means from first principles . We're already accelerating engineering teams at some of the fastest-growing companies in the world like Aloyoga, HelloFresh, NextDoor to name a few! Read our Manifesto: https://www.spurtest.com/founders-letter

Requirements

• Strong written and verbal communication—you can explain technical concepts clearly and confidently.
• Recent graduate or current Junior / Senior with a degree in Computer Science (major or minor) and coursework or interest in business.
• Genuine curiosity about AI agents, automation, and how software gets built.
• Comfortable learning quickly in a fast-paced, ambiguous startup environment.

Nice To Haves

• Experience with QA, testing tools, or customer-facing roles.

Responsibilities

• Help customers translate their critical user journeys into natural language tests.
• Respond to customer support tickets and troubleshoot test failures across the platform.
• Lead product walkthroughs for customers on new features and capabilities.
• Collaborate with engineering to surface edge cases and customer feedback.
• Build internal documentation and resources.
• Get hands-on experience with AI agents, prompt engineering, and agentic QA systems.
• Review PostHog & Our Analytics platforms to analyze user sessions, and relay tactical product feedback & feature requests to our product and engineering teams

Benefits

• Mentorship: Learn directly from a solutions engineer with 10+ years in QA and testing.
• Real responsibility: Own projects and talk to customers from day one.
• Work with the Latest Technology: Work with vision-first, multimodal agents that are changing how teams ship software.
• Startup energy : Cool NYC office, snacks, and a motivated team building something that actually works.
• YC network: Access to the most legendary startup community in the world

What This Job Offers

• Career Level: Intern
• Number of Employees: 11-50 employees