Customer Success Partner

Lennox International•Richardson, TX

10h

About The Position

Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Under general supervision, the Dealer Engagement Specialist works directly with new and existing dealers to ensure strong adoption of Lennox processes, tools, and programs. This role supports dealers by addressing questions related to core Lennox procedures, while also focusing on development, retention, and expansion of dealer participation in Lennox services and activities. The Specialist plays a key role in delivering an exceptional customer experience and strengthening long‑term dealer relationships.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of related experience in customer service, account management, sales support, or a similar role.
Strong relationship‑building and interpersonal skills.
Excellent listening, persuasion, and negotiation capabilities.
Demonstrated ability to provide exceptional customer service.
Strong organizational, multitasking, and data‑analysis skills to effectively manage activities, requests, and timelines.
Proficiency with Microsoft Office applications and CRM tools.
Strong verbal and written communication skills.
Ability to adapt quickly to changes in roles, responsibilities, and business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Dealer Engagement & Support Serve as the primary point of contact for assigned dealers, ensuring their understanding of and adherence to Lennox processes and procedures.
Provide guidance to new and existing customers on how to successfully conduct business with Lennox.
Research and resolve customer issues to accelerate onboarding and ensure customer satisfaction.
Outbound Communication & Program Adoption Place regularly scheduled outbound calls to assigned customers to increase participation in Lennox programs, services, and promotional activities.
Promote current product offerings, future solutions, marketing programs, and other value‑added initiatives.
Cross‑Functional Collaboration Work closely with cross-functional teams (marketing, product, sales, etc.) to drive outreach campaigns and enhance dealer engagement.
Support Territory Managers with new business development activities aimed at accelerating customer sales and conversion to Lennox.
Customer Experience & Feedback Conduct ongoing customer satisfaction surveys and gather feedback to improve dealer experience and inform internal stakeholders.
Track documentation, follow-ups, and customer interactions with strong organizational discipline.