Partner Customer Success Manager

Vanta

1d•Remote

About The Position

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Partner Customer Success Manager, you’ll play a key role in shaping what post-sales success looks like for our indirect customer base. You’ll work with and through partners—resellers, MSPs, and other distribution channels—to drive adoption, engagement, and retention for customers that buy Vanta through our partner ecosystem. You’ll own a growing book of 50–100 indirect customer accounts, collaborate cross-functionally with our Partner and Sales teams, and help build the foundation for how we scale partner success at Vanta. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Partner Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

Requirements

6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment.
Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs).
Strong process builder who’s excited about helping stand up new workflows and systems.
Comfortable owning customer relationships end-to-end, even when delivery is through partners.
Empathy, business acumen, and clear communication skills—you can influence cross-functionally and externally.
Excitement to be scrappy, iterate quickly, and build something new from the ground up.
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Responsibilities

Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Collaborate with Partner Managers to develop shared success plans for key accounts.
Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale.
Identify and surface gaps in the post-sales partner experience and help shape what world-class Partner Success looks like at Vanta.
Influence the roadmap and product experience by advocating for partner-specific customer needs.
Deliver insights, reporting, and feedback loops to drive performance and outcomes across your book of business.

Benefits

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney